CV / Projects

I bring a strategy (value) centric business perspective to Service Management. My ability to work on a team for a common goal and my ability to assist others with knowledge management are two of my most important assets.  Organizational, communication, and leadership skills are necessary for a good manager of people and I have these skills. I have made the transformation from technologist to business leader using fact-based decision making and the thorough evaluation of strategic alternatives.

I have been an IT Service Management advocate, trainer, and consultant (all Levels of ITIL and ISO/IEC 20000) for seventeen years (17) and an ITSM practitioner for three years prior, for a total of twenty (20) years focusing on IT Service Management. I have thirty (30) years in IT, primarily concentrating on Infrastructure Project Management. I have been certified in many of the IT governance frameworks and have the understanding to implement these frameworks together to achieve superior value over choosing a single framework.

As an Instructional Designer I am able to work with process owners to develop a training roadmap through the process improvement lifecycle. Not all features of ServiceNow are implemented on day one. I have created accredited ITIL courseware for 15 years and use this experience to create customized training of organizational business processes adapted from best practices and implemented in ServiceNow.

I have been an IT Service Management practitioner, advocate, trainer, and consultant (all Levels of ITIL and ServiceNow) for over 20 years, focusing on IT Service Management and ServiceNow. I have thirty (30) years in IT, primarily concentrating on Infrastructure Project Management. I am certified in many of the IT governance frameworks and have the understanding to implement these frameworks together to achieve superior value over choosing a single framework.

I have earned a Master of Business Administration (MBA) from Southern Methodist University (SMU) in Dallas, Texas. I also have earned a Master of Science degree in Management Information Systems and a Bachelor of Science degree in Business Administration both from the University of Texas at Dallas. I have earned the Project Management Institute’s (PMI) Project Management Professional (PMP) certification. I have earned the Certified Information Systems Auditor (CISA) certification. I am an ITIL V2 Service Manager and ITIL V3 Expert and an Accredited ISO/IEC 20000 Consultant (Both EXIN and itSMF).

I have been an Adjunct Professor at The University of Dallas Graduate School of Management, teaching IT Governance and IT Service Management as part of the MBA program concentrating in IT Service Management.

I have worked as a consultant with major national consulting firms performing product strategy, TCO comparisons, and product recommendations. I would like to utilize my experience to assist companies in choosing IT Service Management solutions and implementing those solutions while focusing on effectiveness and efficiency.