Education and certification have been an important part of my career. Having a technical background, I concentrated my formal higher education on Business Administration. My Master of Science in MIS provides a validation of my skills in IT.
Technical certifications provide an assurance of a third party regarding the knowledge and skills of the certificate holder. My certifications span from technical management to business process and project management.
Master of Business Administration (MBA)
Southern Methodist University 2001
Dallas, Tx
Master of Science: Management Information Systems (MS:MIS)
University of Texas at Dallas (UTD) 2000
Richardson, Tx
Bachelor of Science: Business Administration
University of Texas at Dallas (UTD) 1998
Richardson, Tx
Certifications
2024 ServiceNow Certified Implementation Specialist (CIS:ITSM)
2023 ServiceNow Professional Technical Project Manager – Badge
2023 ServiceNow Practitioner Technical Project Manager – Badge
2023 ServiceNow Associate Technical Project Manager – Badge
2023 Project Management Professional (PMP)
2021 ServiceNow Certified Implementation Specialist (PPM)(CIS:SPM)
2021 Scrum Master I (Peoplecert)
2020 ServiceNow Certified System Administrator (CSA)
2020 ITIL 4 Managing Professional (DPI, CDS, DSV, HVIT)
2019 ITIL 4 Foundation Certificate
2016 ITIL Practitioner Certificate
2008 ITIL ALL V3 Lifecycle, Capability, and MALC
2008 ITIL V3 Managers Bridge (ITIL Expert)
2007 ITIL V3 Foundation
2007 EXIN ISO/IEC 20000 Advanced (SQMA)
2007 ITIL Practitioner in Plan and Improve
2007 ITIL Practitioner in Agree and Define
2006 EXIN ISO/IEC 20000 Foundation (SQMF)
2006 EXIN ITIL Practitioner in Support and Restore
2005 ISEB First Tutor (Manager and Foundation)
2005 itSMF Accredited ISO/IEC 20000 Consultant (BS 15000)
2005 CobiT Foundation Certified
2005 Certified Information System Auditor (CISA)
2005 EXIN ITIL Practitioner in Release and Control
2004 ISEB Manager Certificate in IT Service Management
2004 ISEB Practitioner in Change Management
2001 ISEB Foundation Certificate in IT Service Management
2000 Project Management Professional (PMP)