Education and certification have been an important part of my career. Having a technical background, I concentrated my formal higher education on Business Administration. My Master of Science in MIS provides a validation of my skills in IT.

Technical certifications provide an assurance of a third party regarding the knowledge and skills of the certificate holder. My certifications span from technical management to business process and project management.

Master of Business Administration (MBA) 

Southern Methodist University 2001

Dallas, Tx

Master of Science: Management Information Systems (MS:MIS)

University of Texas at Dallas (UTD) 2000

Richardson, Tx

Bachelor of Science: Business Administration

University of Texas at Dallas (UTD) 1998

Richardson, Tx

Certifications

2023                 ServiceNow Professional Technical Project Manager – Badge

2023                 Project Management Professional (PMP)

2021                 ServiceNow Certified Implementation Specialist (PPM)(SPM)

2021                 Scrum Master I (Peoplecert)

2020                 ServiceNow Certified System Administrator (CSA)

2020                 ITIL 4 Managing Professional (DPI, CDS, DSV, HVIT)

2019                 ITIL 4 Foundation Certificate

2016                 ITIL Practitioner Certificate

2008                 ITIL ALL V3 Lifecycle, Capability, and MALC

2008                 ITIL V3 Managers Bridge (ITIL Expert)

2007                 ITIL V3 Foundation

2007                 EXIN ISO/IEC 20000 Advanced (SQMA)

2007                 ITIL Practitioner in Plan and Improve

2007                 ITIL Practitioner in Agree and Define

2006                 EXIN ISO/IEC 20000 Foundation (SQMF)

2006                 EXIN ITIL Practitioner in Support and Restore

2005                 ISEB First Tutor (Manager and Foundation)

2005                 itSMF Accredited ISO/IEC 20000 Consultant (BS 15000)

2005                 CobiT Foundation Certified

2005                 Certified Information System Auditor (CISA)

2005                 EXIN ITIL Practitioner in Release and Control

2004                 ISEB Manager Certificate in IT Service Management

2004                 ISEB Practitioner in Change Management

2001                 ISEB Foundation Certificate in IT Service Management

2000                 Project Management Professional (PMP)