ServiceNow Consultant, Trainer & Project Manager
I was pleased when I discovered the ServiceNow’s Technical Project Manager Career Journey(s) in NowLearning. These journeys are a series of courses that are both text and video based lessons combined with official ServiceNow certification courses have developed a well rounded set of supplemental training options for ServiceNow technical project managers. The career journeys are not an official certification, but are a badge presented by ServiceNow’s Now Learning.
The content of the Technical Project Manager journey contains optional and required NowLearning courses. The content includes basic project management principles along with some of the softer skills necessary for project managers to be effective. Included also elements of the ServiceNow Community that can help a technical project manager to find answers to questions and work with others in the community to help resolve any issues that they may have.
There are three levels of badges associated with the Technical Project Manager Journey. The levels are:
The first badge is the Associate Technical Project Manager that covers the basic concepts, including completion of the ServiceNow Administration Fundamentals and also the Strategic Project Portfolio Management Fundamentals course. Other content supports the associate level of the technical project manager with soft skills and introducing some of the support areas within the ServiceNow online community.
The Practitioner Technical Project Manager career journey badge is geared towards project managers that have between three and 10 years of experience as a technical project manager. At this level, the Agile and Hybrid forms of project management are discussed in different NowLearning courses. The “Tech IT, Don’t Wreck IT” podcasts were very helpful by putting into context many of the project management issues that technical project managers will face.